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How a reservation cancellation is reflected on the owner statement depends on the timing of the cancellation and the related business model.
If the reservation is canceled before the owner statement is generated, the statement will reflect the updated revenue for the reservation and no action is required.
Cancellation after owner statement generation
If a reservation is canceled after the owner statement has been generated, and after the business model trigger (i.e. check in or check out), the statement will show the full amount or the cancellation fee for the reservation.
Follow the steps below to adjust the owner statement as needed.
Reservation canceled with no refund
If a reservation is canceled with no refund due, the owner statement will already reflect the full reservation revenue and no action is required.
Reservation canceled with full or partial refund
If a reservation is canceled with a full refund due back to the guest, the owner statement will need to be adjusted to reflect no revenue.
If a reservation is canceled with a partial refund due back to the guest, the owner statement will need to be adjusted to reflect the reduced revenue.
Follow the steps below to update the reservation on the owner statement.
Step by step:
- Reprocess the reservation following these steps.
- In the top navigation bar, click the mode selector and select Accounting mode.
- Click Owner accounting and select Owner statement from the drop-down menu.
- In the far right column next to the relevant owner statement, click the three dots to view more options.
- Click Regenerate.
Cancellation charge waived for guest
If you are waiving the cancellation fee that has been charged as per the business model:
- Reverse the transaction for the charge of the cancellation fee following these steps.
- Follow the steps above to update the Owner Statement.