Important:
If you deactivate and reactivate a listing in the same billing cycle, you'll see both negative and positive amounts on your invoice. Guesty refunds the unused days and bills for the new active period.
If your account was deactivated due to a failed payment, follow the instructions below:
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Setup mode.
- Click Billing.
- In the left menu, click Payment methods.
- To the right, click Add a payment method.
- Fill in the credit card details.
- Click Save.
- In the left panel, click Upcoming invoices.
- Click Pay now.
- Once payment is successful, contact us to have your Guesty account reactivated.
Note:
If you're being redirected straight to the billing page when trying to access Guesty, this means your account is inactive due to an outstanding balance. Only account admins can access the platform during this time, and they're limited to the billing section until payment is made.