Changing a Listing's Cancellation Policy

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You can change a listing's cancellation policy in Guesty, at any time. This can be done on listings that were published from Guesty to Follow the instructions below.


If an existing listing was linked with a Guesty listing, rather than published from Guesty, the cancellation policy needs to be updated in your account. Learn how to check if a listing was linked or published.


Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, hover over Integrations.
  3. From the drop-down, select Distribution.
  4. Click the thumbnail.
  5. Click the relevant account.
  6. Click the relevant listing.
  7. In the listing's menu, click Pricing & Policies.
  8. Select Reservation policies from the drop-down.
  9. In the "Cancellation policy" section on the right, click Edit.
  10. Select the relevant policy.
  11. Click Save.


If the listing is a multi-unit, the "Cancellation policy" section will either appear in the listing's main settings or an individual sub-unit's settings, depending on how the listing has been connected with Learn how to access the main settings vs. a sub-unit's settings.


Learn how to change a listing's cancellation policy for other booking channels.

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