If a guest has not arrived for their reservation, you can report it to Booking.com as a "no-show" via Guesty. This can be done from midnight at the property's local time on the check-in date, up to 48 hours later. Once reported, Guesty automatically notifies Booking.com of the no-show, and Booking.com will update the guest. Follow the instructions below.
Tip:
You can choose whether or not to waive the no-show fee. Keep in mind, Booking.com charges commission on the no-show fee.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the icon drop-down menu and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- In the Summary section, click Mark as no-show.
- In the pop-up, choose whether or not you would like to waive the no-show fee.
- Click Yes, mark as no-show.
Tip:
Marked as no-show will be displayed in the Summary section if the no-show has already been reported.
Note:
If the guest has submitted a review, Booking.com will automatically remove it once the no-show request has been confirmed. Your review score will not be impacted.
