Reporting a guest as a no-show to

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If a guest has not arrived for their reservation, you can report it to as a "no-show" via Guesty. This can be done from midnight at the property's local time on the check-in date, up to 48 hours later. Once reported, Guesty automatically notifies of the no-show, and will update the guest. Follow the instructions below.


You can choose whether or not to waive the no-show fee. Keep in mind, charges commission on the no-show fee.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. In the Summary section, click Mark as no-show.
  6. In the pop-up, choose whether or not you would like to waive the no-show fee.
  7. Click Yes, mark as no-show.


Marked as no-show will be displayed in the Summary section if the no-show has already been reported.


If the guest has submitted a review, will automatically remove it once the no-show request has been confirmed. Your review score will not be impacted.

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