Adding a discount to a reservation's accommodation fare

You can change a reservation's accommodation fare by adding a discount or adjusting the accommodation fare. Fees or taxes that are based on the accommodation fare will be automatically recalculated.

Follow the instructions below to add a discount.


Issuing a discount will not automatically issue a refund. You need to issue a refund manually.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. In the banner at the top of the page, click Balance Due / Payout.
  6. In the "Guest invoice", click Add invoice item.
  7. From the dropdown menu under "Type", select Accommodation fare discount.
  8. Under "Price", enter the desired amount - it cannot be more than the accommodation fare, and the discount will be negative even if you enter a positive number.
  9. Click Add.
The change will appear in the reservation's guest invoice. "Accommodation fare" is the original amount before an adjustment, and "net accommodation fare" is the new amount after the adjustment.


If you want the discount to be more than the accommodation fare, edit other invoice items, and contact us for items you cannot edit on your own.

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