You can make changes to a reservation's accommodation fare by adding a discount to the accommodation fare or adjusting the accommodation fare. Any fees or taxes that are based on the accommodation fare will be automatically recalculated. Follow the instructions below to add a discount.
Important:
Issuing a discount will not automatically issue a refund. You will need to issue a refund manually.
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, click Reservations.
- Click the relevant reservation.
- In the gray banner at the top of the page, click Balance Due / Payout.
- In the "Guest Invoice" section, click Add invoice item.
- From the drop-down under "Type", select Accommodation fare discount.
- Under "Price", enter the desired amount: The discount cannot be more than the accommodation fare total.
- Click Add.
The discount will appear in the Guest Invoice. "Accommodation fare" is the original amount, before the discount, and "Net accommodation fare" is the new amount, after the discount.
Important:
If the maximum accommodation fare discount is not enough and further discounts are needed, edit the other invoice items. Contact us to edit invoice items that you cannot edit on your own.
Note:
The discount will be negative even if you enter a positive number.
