Canceling a reservation due to invalid credit card details

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If a reservation has been received from with an invalid credit card, the guest has one opportunity to update their credit card details before the reservation can be canceled. A notification will be displayed in Guesty if the details are not updated within the given time frame.

First, you need to report a credit card as invalid . You'll receive a notification if the guest doesn't update their credit card details within the relevant time frame. To cancel the reservation due to invalid credit card details, follow the instructions below. 

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2.  In the top right corner, click the bell icon.
  3. In the notifications, click Card was not updated - reservation can be canceled. Alternatively, locate the relevant reservation by clicking Operations mode > Reservations.
  4. Click Balance Due / Status at the top right of the page.
  5. To the right of "Payments", click Cancel reservation.
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