Deactivating Auto Response

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Ensure each and every Airbnb guest inquiry is met with a quick reply by using Guesty's Auto Response feature. Follow the instructions below to deactivate the Auto Response feature.


If you use Guesty's Guest Communication Services (GCS), you do not have to deactivate Auto Response. Even if an auto response is sent to a guest, our GCS team will still see their message and be able to handle it.


Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, click Listings.
  3. Click the relevant listing: For a multi-unit, access the main settings. The sub-units will update automatically.
  4. In the listing's menu, click Automation.
  5. From the drop-down, select AutoResponse.
  6. Under Automated Response, turn off the Active toggle.


Changed your mind? Learn how to re-activate Auto Response here.

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