Finding Your Tickets Sent to Customer Solutions

Have more questions? Submit a request
You can sign in to the Guesty Help Center and view your communication with the Customer Solutions team. Follow the instructions below or watch our video.




Guesty provides support in French, Italian, Portuguese and Spanish.


Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Open the Guesty Help Center.
  2. In the top-right corner, click Log in.
  3. Enter your Guesty credentials and click Log in.
  4. In the top-right corner, click your initials.
  5. From the drop-down, select My activities.
  6. Under the Requests tab, you can:
    • Click on any ticket to open it.
    • Search for a ticket by term or by ticket number.
    • Filter tickets by status.
    • Toggle between "My Requests" and "Requests I'm cc'd on".
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