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The Reviews dashboard in Advanced Analytics lets you view in-depth analytical data of Airbnb and Booking.com guest reviews, and post public responses directly from Guesty. You can use the "Reviews by Sentiment" section on the dashboard to easily see a breakdown of positive, neutral, and negative reviews.
To divide the reviews into the relevant sentiments, Guesty scans the text of the reviews for a large variety of keywords and phrases that clearly indicate whether a review is positive, negative, or neutral. For example, "very kind host" would be considered a positive review sentiment, while "dirty apartment" would likely be considered negative.
