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The Reviews dashboard in Advanced Analytics lets you view in-depth analytical data of Airbnb, Booking.com, and Vrbo guest reviews, and post public responses directly from Guesty. You can use the "Reviews by Sentiment" section on the dashboard to easily see a breakdown of positive, neutral, and negative reviews.
To divide the reviews into sentiments, Guesty scans the text of the reviews for a large variety of keywords and phrases that clearly indicate whether a review is positive, negative, or neutral. For example, "very kind host" would be considered a positive review sentiment, while "dirty apartment" would likely be considered negative.