The Guesty notification center is your central hub for all important account updates and actionable alerts. It is designed to help you quickly understand what is happening in your account and take action when necessary.
This article guides you through the Notification Center, its different types of messages, and how to customize your preferences.
Access the notification center
Click 
in the top-right corner to access the notification center side panel. The icon's appearance updates in real-time to reflect the status and severity of any unseen notifications.
The state of the bell icon helps you quickly identify new information:
- No badge or dot: All notifications have been seen.
- Blue dot: You have new, unseen Updates.
- Yellow badge with a number: You have new, unseen Alerts. The most severe alert is Important.
- Red badge with a number: You have new, unseen Alerts. The most severe alert is Critical.
Navigate the notification tabs
The notification center is organized into two tabs. A number next to the tab name shows how many unread notifications are within that section.
- Alerts: This is the default tab. It holds actionable items that may require your attention. Alerts are categorized by severity:
- Important: An issue that requires action from you or your team.
- Critical: An issue that is severely disrupting the operation of your Guesty account.
- Updates: Contains informational messages and general confirmations that do not require immediate action.
Track notifications: seen, read, and archived
The system uses two key statuses—seen and read—to help you track what you have reviewed.
Seen or unseen
The bell icon displays a badge or dot only if you have notifications you have not yet seen (you haven't opened the notification center since they arrived).
When you open the center, all items in the currently active tab ("Alerts" or "Updates") are marked as seen.
Read or unread
Unread notifications are marked with a blue dot in the list.
Mark notifications as read:
- For the Alerts tab, click the notification. This takes you to the target page to address the issue.
- For the Updates tab, click the notification or hover over the notification and click
to mark as read.
Mark notifications as unread:
For both Alerts and Updates, hover over the notification and click 
to mark as unread.
Archive or unarchive
To archive: Hover over any notification in the Alerts or Updates tab and click 
.
To unarchive: Click 
in the pop-up menu select View archived, hover over the item and click 
to restore it to its original tab.
Filter and manage notifications
The notification center provides tools to help you efficiently sort and manage your messages.
Alerts are always shown in chronological order and cannot be filtered.
Notification under the "Updates" tab can be filtered, filter updates by:
- Category: Click on the relevant label to filter updates by Reservations, Payments, Channels, Tasks, Nightly rate, or Properties.
- Read Status: Toggle on "Unread only" to focus on new updates.
Perform actions in bulk
In the top-right corner click to perform bulk actions:
- Mark all updates as read: Marks all updates as read in bulk.
- Archive all: Archives all current notifications in both the Alerts and Updates tabs.
- Archive all read: Archives only the notifications you have already marked as read.
- View archived: shows all archived notifications.
- Preferences: Opens the notification preference page, where you can customize delivery channels.
Customize your notification preferences
Use your notification settings to control how and where you receive different notifications. Access this from the notification preferences page or via My profile > Notification settings.
- Choose how you want to receive different notification types: in Guesty (bell icon), push (mobile app), or email.
- Toggle the channel for each notification to receive updates in the way that works best for you.
- In Guesty: See notifications via the bell icon (desktop and mobile app).
- Push: Get push alerts on mobile if you have the Guesty mobile app installed.
- Email: Receive notifications in your inbox.
Not every notification type supports email or push. You may only see checkboxes for the options available for each notification type.
Tip:
The notification settings you see depend on your user role and permissions. If a notification does not appear, you are not eligible to receive it, and neither you nor your admin can change it. Adjust delivery channels only for notifications listed in your settings.
Note:
Critical notifications do not appear in your settings. These are mandatory alerts that you cannot opt out of, ensuring that all users with the proper permissions are immediately notified of severe account issues.
Available notifications
Payments
Important:
Failed $0 card verifications or tokenization attempts aren't categorized as actual payment transaction failures. These card-validation errors occur during pre-payment checks because of missing or incorrect details, such as a CVC, name, expiration date, or zip code. While these errors trigger "Invalid Payment Method" or "Reservation Payment Failed" notifications, they aren't processed charges and won't appear as line items in the "Payment" section.
Notification name |
Description |
Severity |
|---|---|---|
| Stripe connection error | There was an error connecting your Stripe account. | Critical |
| Guesty Pay denied | Your Guesty Pay application was denied. | Critical |
| Guesty Pay approved | Your Guesty Pay application was approved. | Critical |
| Google application info required | More information is required to finalize your Google application. | Critical |
| Payment failed | A reservation payment failed. Retry charging the guest's payment method or collect a new one. | Important |
| Payment received | A new payment was processed successfully. | Update |
| Payment overdue | A scheduled payment is overdue. | Important |
| Auto authorization hold failed | An authorization hold failed. | Important |
| Booking.com invalid credit card | An invalid credit card was received for a Booking.com reservation. | Important |
| Authentication required | A payment needs guest authentication. | Important |
| Invalid credit card | A guest used an invalid payment method. Collect a new payment method or cancel the reservation if you suspect fraud. | Important |
| Payment refunded | A payment was refunded. | Update |
Reservation
Notification name |
Description |
Severity |
|---|---|---|
| Reservation alteration | The reservation alteration ... | Update |
| Reservation confirmed | A reservation status changed to "Confirmed". | Update |
| Reservation declined | A reservation was declined by you or a third party. | Update |
| Reservation inquiry | you received a reservation inquiry | Important |
| Double booking | Double booking is identified | Important |
| Cancellation request declined | A cancellation request made by a third party was declined. | Update |
| Airbnb alteration received | A guest sent an alteration request in. Approve or decline the request. | Important |
| Airbnb alteration approved | The reservation alteration request you sent was approved by the guest. | Update |
| Airbnb alteration declined | The reservation alteration request you sent was declined by the guest. | Update |
| New guest message | Aguest sent you a new message | Update |
| Guest failed screening | A guest failed the screening process for a reservation. | Update |
| Upsell request | Important | |
| Dates already booked | A reservation was received for dates that are already booked. | Important |
| Inquiry created | A reservation inquiry was created by a third-party source. | Important |
| Reservation updated | A reservation was updated by you or a third party. | Important |
| Reservation canceled | A reservation was canceled by you or a third-party source. | Update |
| Request to book created | A request to book was created by a third-party source (e.g., booking channel, API). | Important |
| Screening process failed | A guest failed the screening process for a reservation. | Important |
Tasks
Notification name |
Description |
Severity |
|---|---|---|
| New attachment on a task | An attachment was added to a task assigned to you. | Important |
| New comment on a task | A comment was added to an existing task. | Update |
| Task updated | An existing task was updated. | Important |
| Task assigned | A task was assigned to you or your group. | Important |
| Attachment added (existing) | An attachment was added to an existing task. | Update |
| Comment added (assigned) | A comment was added to a task assigned to you. | Important |
Channels
Notification name |
Description |
Severity |
|---|---|---|
| Channel financial sync failed | Update | |
| Agoda connect | Update | |
| Host reactivation | Update | |
| Listing reactivated in Airbnb | Update | |
| Tax collection type changed | Update | |
| Airbnb host payout info required | Important | |
| Airbnb tax payer info required | Important | |
| Airbnb listing suspended | Important | |
| Airbnb listing ground rules violations | Important | |
| Airbnb listing pending removal | Important | |
| Host suspension | Important | |
| Airbnb listing verification required | Important | |
| Airbnb listing reactivation | Update | |
| Airbnb host additional compliance information required | Important | |
| Non-Refundable Discount Adoption Updates | Update | |
| Vrbo onboarding failed | Your Vrbo account onboarding process failed. Go to the Vrbo account setup page for details. | Critical |
| Vrbo onboarding complete | Your Vrbo account onboarding process is complete. | Important |
| Vrbo SSO approved | Your Vrbo account onboarding SSO was approved. Click to continue the onboarding process. | Important |
| KYC verification required | You must verify your business information as part of the "Know Your Customer" (KYC) process to receive payouts. | Critical |
| Airbnb warning received | You received a warning for a violation of Airbnb's ground rules. | Critical |
| Airbnb listing pending removal | An Airbnb listing is pending removal due to a violation of Airbnb’s ground rules. | Critical |
| Airbnb suspended listing reactivatable | A suspended Airbnb listing can be reactivated. | Critical |
| Airbnb taxpayer info required | Airbnb requires you to provide taxpayer information. | Critical |
| Airbnb listing verification required | Airbnb requires a listing verification. | Update |
| Airbnb Host account reactivated | Your Airbnb Host account has been reactivated. | Update |
| Airbnb host payout info required | Airbnb requires you to provide the host's payout information. | Critical |
| Airbnb listing reactivated | Your Airbnb listing has been reactivated. | Update |
| Agoda account connected | Your Agoda account connected successfully. | Update |