Activating Auto Response

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Auto Response templates must be set up before activating the feature.

Ensure each and every Airbnb guest inquiry is met with a quick reply by using Guesty's Auto Response feature.
You can control the content of the message by using the default text or writing a customized message, as well as, the length of the waiting period before the message is delivered.

Follow the instructions below to activate the Auto Response feature.


If the listing is a multi-unit, templates are created via the multi-unit's main settings, rather than via a sub-unit's settings.
Auto Response feature for multi-units are also managed via the multi-unit's main settings, rather than via a sub-unit's settings, and the template will automatically apply to all sub-units.

Since we are still deploying our new dashboard, follow the instructions for "Legacy navigation" if your search bar is in a blue line above the top navigation bar.

New navigation Legacy navigation

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
  5. In the listing's menu, click Automation, then select Auto Response.
  6. Switch on the toggles of the desired Auto Responses.
  7. Fill in the required information under each Auto response. Click Save.
  8. Switch on the "Activate Auto Response" toggle.
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