Multi-unit listings: Overview

A multi-unit listing is a group of units that are similar or identical in size and appearance, that share the same booking terms. For example, an apartment block with five double rooms. Each unit is called a "sub-unit". Guesty makes it easy to manage all of the sub-units in one place. 

This article will help you understand how to manage multi-units in Guesty, such as creating and editing listings, connecting them with various booking channels, and understanding how reservations can be managed in the Multi-Calendar. Start by watching our video below for a short introduction to multi-units. 

 

 

Creating a multi-unit listing

Get started by creating a multi-unit listing in Guesty. When creating a multi-unit, you can choose whether to use existing Guesty listings as sub-units or create the sub-units as new.
Learn more with the articles below:

Connecting with booking channels

Once a multi-unit listing has been created in Guesty, you can connect it with various booking channels.
Airbnb
Once a multi-unit listing has been created in Guesty, you can publish it to Airbnb.
Booking.com
Once a multi-unit listing has been created in Guesty, you can publish it to Booking.com. In addition, a multi-unit listing that has been created in Booking.com can be linked to a multi-unit in Guesty.

Learn more about how to assign Booking.com group reservations.

Vrbo
Guesty's connection with Vrbo doesn't currently support multi-unit setups.
If a listing is set up as a multi-unit in Guesty, make sure to publish each individual sub-unit to Vrbo as separate listings, rather than just publishing the main unit. Publishing each sub-unit separately ensures that the listing's availability is reflected correctly in Vrbo.
Expedia

Guesty's connection with Expedia supports multi-unit listings. Make sure that the property is set as a multi-unit and that the details match on both Guesty and Expedia.

Other Booking Channels
Guesty's connections with all other booking channels don't support multi-unit setups. Each listing should be connected to the channels individually.

Editing a multi-unit listing

You can easily edit a multi-unit listing's content and settings in Guesty. All sub-units are grouped together, allowing you to edit these in bulk, where relevant. You can either make changes via the listing's main settings or via a sub-unit's settings individually, depending on the item you're editing. Learn more in the articles below.

Adding or removing sub-units

You can add extra sub-units to a multi-unit listing, either using existing Guesty listings or by creating the sub-units as new. Sub-units can also be removed from the listing if needed. See the articles below.

Viewing a list of your multi-unit properties

You can easily view a list of all your multi-unit listings in Guesty by adding a filter in the Listings section. See the article below.

Assigning reservations to sub-units

You can choose whether multi-unit reservations are assigned to sub-units automatically, or manually. The information below provides further information related to the assignment of reservations. 
Choosing if reservations should be assigned manually or automatically
Choose whether reservations made at a multi-unit listing are assigned to one of its sub-units automatically, or whether you prefer to assign them manually. This is set up when creating a new multi-unit listing and your preferred option can be changed at any time via a multi-unit listing's settings. Learn more.
When a reservation is received and there are no sub-units available for the relevant number of consecutive nights, it will remain unassigned. You can make room for this reservation by relocating other reservations to different sub-units, and then assign it manually.
Manually assigning a reservation to a sub-unit
You can manually assign a reservation to a sub-unit via the Reservations section in Guesty. Learn how.
Unassigning a sub-unit from a reservation
You can unassign a reservation from a sub-unit via the Reservations section in Guesty. Learn how.
Moving a reservation to a different sub-unit
You can move a reservation to a different sub-unit via the Reservations section in Guesty. Learn how.
Assigning multi-unit reservations to sub-units via the Multi-Calendar
If you assign your multi-unit reservations manually, or if there is no available space on the calendar for Guesty to automatically allocate them, you can assign them to the relevant sub-units via the Multi-Calendar.  

An indication like thiswill appear next to the relevant property in the Multi-Calendar. Clicking the indicator allows you to assign the reservations to sub-units. Learn more.

Tip:
You can choose how many days before check-in the above indicator will appear. Learn how to set this.
Viewing a report of unassigned reservations

You can easily see an overview of all upcoming, unassigned reservations by creating our recommended Unassigned Reservations report. Learn more.

Assigning multi-unit reservations: Best practices

Our best practices suggest effective ways to ensure reservations are assigned to their sub-units efficiently. Learn more.

Recognizing a multi-unit listing in the Multi-Calendar

Multi-unit properties and their sub-units are grouped together in the Guesty Multi-Calendar. In the listings panel on the left, click the downwards arrow to the right of the listing to reveal its sub-units. Each sub-unit's assigned reservations will be displayed on the calendar. Click the arrow again to collapse the list. 

Note:

You can also expand or collapse the list of sub-units for all multi-units at once by clicking the arrow to the right of "Search listings":
The lists will remain expanded/collapsed, per your last setting, when you sign out of Guesty, leave the page or refresh it.

Changing nightly rates or minimum nights via the Multi-Calendar

Manually update a multi-unit property's nightly rates or minimum nights for a certain date/date range. 
You can set different minimum nights for each sub-unit of the same multi-unit, but nightly rates must be identical for all the sub-units.
See the articles below or watch our videos.

Viewing a multi-unit's occupancy rate

You can see a multi-unit listing's occupancy rate in the Multi-Calendar. An occupancy rate is the number of reservations that have been made on a certain day vs. the number of units that can be booked. See the article below.
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