Onboarding to Guesty: Operations

Previous step: Automation tools

Final step: Operations

Inbox

1. Send messages to guests.
2. Send messages to guests via Whatsapp.
3. Create Saved Views.
4. Send a Saved Reply.
5. Communicate with response@airbnb.com.
6. Communicate with owners.
7. Learn about the Inbox widgets.  

Multi-Calendar

1. Change a listing's nightly rate.
2. Block dates manually.
3. Send a quote to a guest.
4. Create a reservation manually.

Listing management

1. Set a listing's booking window.
2. Set a listing's Advance Notice.
3. Create a listing Custom Report.

Reservation management

General reservation management

1. Create a reservation manually and:
   • Extend or shorten a reservation.
   • Update a guest's estimated time of arrival and departure.
   • Edit a reservation.
   • Cancel a reservation.
   • Move a reservation to another listing.

Financial reservation management

1. Set up the guest invoice.
2. Add a payment method.
3. Refund a payment.
4. Record a payment collected outside of Guesty.
5. Add an authorization hold manually.
6. Collect a payment manually.

Owners Portal

1. Choose a URL for your Owners Portal website and:
   1. Add owners.
   2. Enable reservations for owners, to allow them to block off dates for personal stays.

Pre-stay tools

1. Learn about the check-in form.
2. Learn about rental agreements.

Contacts

1. View guests and their contact details.
2. Add a contact to your Guesty account's phone book.

Analytics