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Check out our Automated Messages troubleshooting articles below:
- Scheduled message was not sent
- Message was sent when not due to be sent
- Message was not canceled even though sending conditions are not met
- Message template has a "null" sending condition
- Smart lock door code is missing from a last-minute reservation message
- Message was sent to an unpaid reservation
- Message was sent with a "null" variable
- Message was sent for the multi-unit instead of the sub-unit
- Message was added to a reservation even though the feature is disabled for the listing
- Message was sent with an incorrect total payment value for a Vrbo reservation
- Message with "channel is Airbnb" sending condition was sent to a Vrbo reservation
- Message sent without keycode
- A message I don't recognize was sent
