Contacting Customer Experience: Live chat

You can easily contact a member of our Customer Experience team via live chat, allowing you to get answers to your questions in real-time. Live chat is a great way of getting in touch regarding pressing matters that require a quick response from our team, and we aim to respond to your initial message within one minute. Follow the instructions.

Tip:

You can also submit a support ticket to the team for non-urgent matters.

Step by step:

  1. Sign in to your Guesty account.
  2. On the top-right of your screen, click the question mark icon to open the help widget.
  3. In the widget, enter your search terms or keywords.
  4. Click Contact us.
  5. Select Live chat.
  6. Under "Issue Topic", select a relevant topic from the drop-down.
  7. Enter your message in the text box.
  8. Click Start chat

Tip:

Add an attachment by clicking the paper clip icon before typing your chat message.

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