Using your Guesty integration email address to contact Airbnb's support team

Important:

This article is relevant if you are connecting an Airbnb account to Guesty

When connecting an Airbnb account to Guesty, you have the option to replace your Airbnb email address with your new Guesty integration email address.
The integration email will open the flow of communication between Guesty and Airbnb Support — this won't affect the communication with the guest.

Follow the instructions below to replace your Airbnb email with your Guesty email via Airbnb.

Step by step:

  1. Sign in to your Airbnb account.
  2. In the top right corner, click the profile icon.
  3. From the drop-down, click Account.
  4. Click the Personal info thumbnail.
  5. Next to Email Address, click Edit.
  6. Replace the original email address with your @user.guesty.com email address.

    Note:

    Emails with diacritic or accents aren't supported in the integration email.

  7. Click Save.
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