Communicate with your guests with ease using Guesty's Inbox.
You can add an internal note to a guest's conversation for you and your team, choose how to send a message to a guest, and send pre-saved responses to answer frequently asked questions quickly.
Once you've created a Saved Reply, follow the instructions below to send a Saved Reply from the Inbox.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - If relevant, click Guests inbox, on the left sidebar.
- Under "All conversations" on the left side, click the relevant message thread.
- Below the opened conversation thread, click Type your message here.
- Choose which platform to send the message through under "Type your message here".
- Click the Speech bubble icon next to the blue "Send" button.
- In the pop-up, select the relevant Saved Reply.
- Click Send.
Tip:
Pro users: You can add personalized information automatically to your Saved Replies.
