With this Guesty feature, communicating with your guests becomes even more simple and efficient.

You can now add an internal note to a guest's conversation for you and your team, choose how to send a message to a guest, and send pre-saved responses to answer frequently asked questions quickly.

Before starting, make sure you have created a Saved Reply. Next, follow the instructions below to send a Saved Reply from your Inbox. 

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click .
  3. If relevant, click Guests inbox, on the left sidebar.
  4. Under "All conversations" on the left side, click the relevant message thread.
  5. Below the opened conversation thread, click Type your message here.
  6. Choose the method for sending the message from the drop-down under "Type your message here".
  7. Click the Speech bubble icon next to the blue "Send" button.
  8. In the pop-up, select the relevant Saved Reply.
  9. Click Send.

Tip:

Pro users: You can add personalized information automatically to your Saved Replies.

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