You can process credit card transactions through Guesty by connecting with Stripe. Follow the best practices below from Stripe to help minimize and manage guest credit card disputes.

Be Aware of New Disputes

Set up email notification alerts
To ensure you receive alerts of any new disputed payments, updated your email notification settings and opt-in for email alerts on disputed payments.
Use webhook alerts
Stripe users can also create webhooks to listen for specific events within the Stripe API. For example, create a webhook for "dispute_created" to be more informed about when disputes are occurring. We suggest listening for Early Fraud Warnings as well.
Use the Stripe dashboard to measure dispute activity
It is important to be aware of and monitor dispute rates. This should be a part of regular reporting and financial health metrics monitoring. Read more about measuring disputes from the Stripe dashboard here.

Prevent Disputes

Practice strong customer communications
  • Make terms and conditions visible and easy to read.
  • Use a recognizable name for your statement descriptor.
  • Keep customers updated throughout their order process, and provide updates. 
  • Read more about these and other dispute prevention suggestions here.

Respond to Disputes

Be aware of the dispute response timeline

Stripe's dispute process is summarized here. As the Stripe account holder, you are responsible for submitting evidence against disputes within 21 days. Evidence can only be uploaded once, so be sure to compile and review your evidence thoroughly before submission.

Submit clear and complete evidence

  • In the evidence submission, include any evidence of customer authorization and a copy of the terms of service. 
  • In the case of services/goods, provide any evidence that the service/goods were delivered.
  • Read more here about best practices and dispute evidence per category here.
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