You can create an inventory of fees in Guesty to charge guests for extra services, such as late check-out or laundry services.
You can also create an additional fee to collect a damage waiver fee and cover your damage protection costs.
It's important to note that additional fees can be set up either on the account level or listing level, but not both at the same time.
You can apply them by default to reservations and sync them to your booking channels.
A "by default" fee is automatically added to future reservations from those sources.
Follow the instructions below if you want to turn an existing additional fee into a "by default" fee.
Important:
You won't be able to edit/remove "by default" additional fees on your own. If the fee in question is optional, per guest, we recommend not activating the checkbox in step 7 and adding the fee manually when needed, instead. Contact us to edit/remove a "by default" additional fee.
Account-level additional fee
Follow the instructions below to set a fee "by default" on an account-level.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Financial settings and select Additional fees.
- To the right, click Edit.
- If the fee you want to apply by default already exists, select it. Otherwise, click Add new and create the fee.
- Turn on the relevant "apply fee" toggles:
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Sync fee to channels
When the "Sync fee to channels" toggle is on, the fee is automatically added to future reservations from all supported booking channels. This means guests will see the additional fee on the channel before booking a reservation. -
Add fee to reservations from specific sources
When the "Add fee to reservations from specific sources" toggle is on, the fee won't be added to the selected sources. Instead, it'll be automatically added to the guest invoice after the reservation arrives in Guesty.
-
Sync fee to channels
- Click Save on top.
Setting up additional fees on the account-level is available for Pro users.
Listing-level additional fee
Follow the instructions below to set a fee "by default" on a listing-level.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Properties.
- Select the listing with the additional fee you want to apply by default.
- In the left menu, click Pricing & policies.
- From the drop-down, click Pricing.
- In the "Additional fees & charges" section, click Edit to the right.
- Turn off the Use your account's default settings toggle, if it's on.
- In the pop-up, click Confirm.
- If the fee you want to apply by default already exists, select it. Otherwise, click Add another fee and create the fee.
- Turn on the relevant "apply fee" toggles:
-
Sync fee to channels
When the "Sync fee to channels" toggle is on, the fee is automatically added to future reservations from all supported booking channels. This means guests will see the additional fee on the channel before booking a reservation. -
Add fee to reservations from specific sources
When the "Add fee to reservations from specific sources" toggle is on, the fee won't be added to the selected sources. Instead, it'll be automatically added to the guest invoice after the reservation arrives in Guesty.
-
Sync fee to channels
- Click Save on top.
- In the pop-up, click Confirm.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the Calendar icon.
- On the left side of your screen, click the listing you want to add the fee to. You can use the "cities", "tags", and "listed" filters above the calendar to narrow your search.
- In the listing's menu, click Pricing & policies and select Pricing.
- To the right of "Additional fees & charges", click Edit.
- If the fee you want to apply by default already exists, select it. Otherwise, click Add another fee and create the fee.
- If you turn on the Sync fee to channels toggle, the fee will be automatically added to future reservations from all supported booking channels. This means guests will see the additional fee on the channel before booking a reservation.
- Click Save on top.
- In the pop-up, click Confirm.
