You can create an inventory of fees in Guesty to charge guests for extra services, such as late check-out or laundry services. You can also create an additional fee to collect a damage waiver fee and cover your damage protection costs.
It is important to note that additional fees can be set up either on the account level or listing level, but not both at the same time. You can apply them by default to reservations and sync them to your booking channels. A "by default" fee is automatically added to future reservations from those sources.
Follow the instructions below if you want to turn an existing additional fee into a "by default" fee.
Important:
You will not be able to edit/remove "by default" additional fees on your own. If the fee in question is optional, per guest, we recommend not activating the checkbox in step 7 below and adding the fee manually when needed, instead. Contact us to edit/remove a "by default" additional fee.
Account-Level Additional Fee
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, hover over Financials.
- From the drop-down, select Financial settings.
- In the menu to the left, click Additional fees.
- To the right, click Edit.
- If the fee you want to apply by default already exists, select it. Otherwise, click Add new and create the fee.
- Turn on the relevant "apply fee" toggles:
- When the Apply fee to channels toggle is on, the fee is automatically added to future reservations from all supported booking channels. This means guests will see the additional fee on the channel before booking a reservation.
- When the Apply fee to reservations from specific sources is on, the fee is not added to the selected sources. Instead, it is automatically added to the guest invoice after the reservation arrives in Guesty.
- Click Save on top.
Listing-Level Additional Fee
- Sign in to your Guesty account.
- In the top menu, click Listings.
- Select the listing with the additional fee you want to apply by default.
- In the left menu, click Pricing & policies.
- From the drop-down, click Pricing.
- In the "Additional fees & charges" section, click Edit to the right.
- Turn off the Use your account's default settings toggle, if it's on.
- In the pop-up, click Confirm.
- If the fee you want to apply by default already exists, select it. Otherwise, click Add another fee and create the fee.
- Turn on the relevant "apply fee" toggles:
- When the Apply fee to channels toggle is on, the fee is automatically added to future reservations from all supported booking channels. This means guests will see the additional fee on the channel before booking a reservation.
- When the Apply fee to reservations from specific sources is on, the fee is not added to the selected sources. Instead, it is automatically added to the guest invoice after the reservation arrives in Guesty.
- Click Save on top.
- In the pop-up, click Confirm.
