Guesty offers several notifications to help you stay on top of payment-related issues, such as letting you know when a payment has been successfully processed or when an invalid payment method was collected from the guest.
Follow our instructions to turn notifications on or off based on your needs and read about the notifications below to understand their purpose.
Step by step:
- Sign in to your Guesty account.
- In the top-right corner, click the bell icon.
- In the notifications menu, click Payment.
- In the bottom-left corner of the menu, click the Settings icon.
- Under "Notifications", click Payment.
- Turn the relevant notifications on or off.
- In the top-right corner, click Save.
Notifications
Tip:
In step 5 above, there is also a "Channels" section under "Notifications". There, you will find the "Stripe account connection error" notification, which appears when you disconnect your Stripe account from Guesty or if the connection fails. Since payments cannot be processed when this happens, we recommend signing in to your Stripe account and reconnecting it to Guesty.
This notification is turned on by default.
Payment received
Appears when a new payment has been successfully processed by the payment provider and funds have been received in your processing account.
This notification is turned off by default.
Payment failed
Appears when a payment fails. Use this notification to make sure payments are not missed. You can try to charge the guest's payment method again from the reservation page or collect a new payment method from the guest.
This notification will continue to appear until the reservation is fully paid.
This notification is turned off by default.
Payment refunded
Appears when a payment is refunded. We recommend turning this notification on if you want to be notified of a refund (not for recorded payments) but are not the ones actually refunding the payment.
This notification is turned off by default.
Payment overdue
Appears on the day a payment was scheduled to be charged but was not successfully processed, and the money is now overdue to be collected.
This notification is turned off by default.
Reservation overcharged
Appears when the total amount collected for a reservation is larger than the reservation amount. You can use this to keep track of errors or cancellations and refund the guest in time to avoid chargebacks.
This notification is turned on by default.
Authorization hold failed
Appears when a scheduled authorization hold fails, whether it was created manually or with an auto payment.
This notification is turned off by default.
New payment method received (via invoice or quote)
This notification is turned off by default.
Invalid payment method received
Appears when an invalid payment method is collected from the guest. Be sure to collect a new payment method from the guest or cancel the reservation if you suspect fraud.
This notification is turned off by default.
Invalid card received (Booking.com)
Appears when a reservation is received from Booking.com with an invalid payment method. You can learn more about this here.
This notification is turned off by default.
Second invalid card (Booking.com)
Appears if a reservation that already received an invalid payment method receives another invalid payment method from Booking.com. You can learn more about this here.
This notification is turned off by default.
3-D secure authentication required from guest
Appears when a payment needs to be authenticated by the guest. Learn how to do this here.
This notification is turned off by default.
Payment authentication failed
Appears when a guest attempts to authenticate a payment with 3-D Secure and fails to do so.
This notification is turned off by default.
