Inbox error message: We could not send your message

If you receive this error message when trying to send a message from Guesty, it could be due to a momentary technical issue. Please wait a moment and try to resend the message.

If the message does not resend, check if it is for an Airbnb reservation and note Airbnb's limitations:

  • Certain information, such as contact details, can only be shared when the reservation is in "Confirmed" status. 
  • If you receive this error message when trying to send a message from Guesty while the reservation is still in "Inquiry" status, check if the message contains a phone number, email address, web links,  company logos, or mentions of company names. If so, remove these details from the message and try to resend it once more. 
  • Messages in all caps, Emojis, and repetitive special characters also need to be removed.
  • Content created for the purpose of advertising is not allowed.

If the message still does not send, contact us for assistance.

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