Sending a Message to an Owner From the Inbox

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When an owner creates an owner reservation from the Owner's Portal, a new conversation thread is created in your Owner's Inbox in Guesty. If the owner leaves a note when reserving the dates, it will be displayed in that thread. Once the conversation thread has been created, you can send a message to the owner. Follow the instructions below.

Step by Step:

  1. Sign in to your Guesty account.
  2. In the top menu, hover over Inbox.
  3. From the drop-down, select Owner's inbox.
  4. Under "All conversations" to the left, click the relevant thread. 
  5. At the bottom of the middle section, click Email or SMS.
  6. Click the text box to type your message.
  7. Click Send.
When the owner responds, it will appear in the thread.


Owners cannot initiate a conversation without creating an Owner Reservation.


Conversations in the Owner's Inbox cannot be snoozed or archived.


Learn how to communicate with owners through Automated Messages.

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