To sign in to your Guesty account, provide a username and password that match the ones you have saved in Guesty. In some cases, you may also encounter a multi-factor authentication (MFA) challenge (Pro users only).
If you're having trouble signing in to your account, read about the different scenarios that can cause this and how to resolve them below, or watch our video. If these scenarios do not apply to you or if the troubleshooting does not solve your issue and you are still unable to log in to your account, you can email us at cantlogin@guesty.com.
Scenario 1: Too many login attempts. Please try again in 10 minutes
If you receive this error message after failed login attempts, it indicates that an incorrect password has been entered 10 times. This limit is meant to maintain the privacy of your account and keep it protected.
Wait 10 minutes before attempting to sign in again. For security reasons, this block increases after each failed attempt.
If you have forgotten your password, you can reset it.
Scenario 2: I am not receiving the password reset and/or multi-factor emails
When signing in to your Guesty account, you must use the email address and password you have saved in Guesty. If you are using an unrecognized email address, you will not receive the password reset email or multi-factor authentication email. If you're not sure which email to use, follow these instructions.
Note:
We recommend checking your spam folder for Guesty emails on a regular basis and whitelisting Guesty email addresses.
If you are an administrator
- If the account has more administrators, reach out to a fellow administrator to retrieve the email registered in your Guesty profile.
- If you are the sole administrator for the account, email us at cantlogin@guesty.com and include suitable dates and times (with the timezone) to receive a phone call or participate in a virtual meeting. Be prepared to verify your identity with our Customer Experience team.
If you are not an administrator
Contact your Guesty account administrator(s) to retrieve your credentials.
Scenario 3: Password reset and/or multi-factor email links do not work
This could indicate that your web browser is not fetching the most recent version of the Guesty platform. To resolve the issue, sign in to your Guesty account using a different browser, such as Mozilla Firefox, Google Chrome, Microsoft Edge, or Opera Browser.
Important:
- Make sure you disable any browser extensions or plugins that block ads and/or scripts. They may prevent Guesty from loading or functioning properly.
- Make sure to open any password reset or multi-factor authentication links in the same browser you are using for the test.
If you are able to sign in to Guesty using a different web browser, clear the cache and cookies of your default browser, as explained here.
Scenario 4: Your mobile app version is not up to date
In this case, download the latest version of the mobile app, and re-attempt your login.