You can use Guesty's Auto Reviews feature to automate the process of posting guest reviews for your Airbnb reservations. Once you have created your review templates, the Auto Reviews feature needs to be activated per Guesty listing. Reviews will be posted for reservations with a future check-out date.
If the listing is a multi-unit, Auto Reviews is managed via the multi-unit's main settings, rather than via a sub-unit's settings. In addition, ensure that sub-units are not connected with Airbnb as individual listings, as reviews are automated via the main listing.
Follow the instructions below.
Step by step:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, click Listings.
- Click the relevant listing.
- In the listing's menu, click Automation.
- From the drop-down, select Auto Reviews.
- Under Auto Reviews, turn on the Active toggle.
You can specify how long after check-out Guesty should post the review. Enter the desired number of days next to "Delay (in days)": The review will only be posted once that number of days passes after check-out. In addition, choose the number of stars to rate your guests next to "Rating to use".
Learn how to stop an Auto Review from being sent for a certain reservation.