Updating the email address an Auto Message reply is sent to

You can change and choose which email will receive replies to Automated Messages.

Follow the instructions below to set up to which email address these replies are sent to. 


Replies sent to a specified email address won't appear in the Guesty Inbox.
If you're using Guest Communication Services, the team will receive the reply and will continue the conversation via this email address. 

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
    If the listing is a multi-unit, access the listing's main settings or click a sub-unit.
  5. In the listing's menu, click Automation.
  6. From the drop-down, select Messages.
  7. Click the relevant Message automation workflow, then click the three vertical dots on the right side of it, and select Edit.
  8. Click the relevant message to open it.
  9. On the right side under "Add the email address to which you would like to receive the recipient's reply", enter the email address you want to receive responses to.
  10. Scroll down to the bottom and click Save.
  11. Click Save again on the top right side of the workflow pane.
  12. In the popup message, click Apply changes.
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