Controlling Which Email Address a Reply is Sent To

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This information is relevant for Automated Messages. See our Automated Messages overview.

Choose replies to Automated Messages to be sent to a certain email address. Follow the instructions below to set up to which email address these replies are sent to. 


Replies sent to a specified email address do not appear in the Guesty Inbox.


Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, click Listings.
  3. Click the relevant listing.
  4. If the listing is a multi-unit, access the listing's main settings or click a sub-unit. Learn how to do this here.
  5. In the listing's menu, click Automation.
  6. From the drop-down, select Auto Message.
  7. Click the relevant message to open it.
  8. On the right side next to "Send message to", click Reply to email address.
  9. Enter the email address you want to receive responses to.
  10. Scroll down to the bottom and click Save.


If you're using Guest Communication Services, the team will receive the reply and will continue the conversation via this email address. 

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