Tip:
This information is relevant for Automated Messages. See our Automated Messages overview.
Choose replies to Automated Messages to be sent to a certain email address. Follow the instructions below to set up to which email address these replies are sent to.
Important:
Replies sent to a specified email address do not appear in the Guesty Inbox.
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, click Listings.
- Click the relevant listing.
- If the listing is a multi-unit, access the listing's main settings or click a sub-unit. Learn how to do this here.
- In the listing's menu, click Automation.
- From the drop-down, select Auto Message.
- Click the relevant message to open it.
- On the right side next to "Send message to", click Reply to email address.
- Enter the email address you want to receive responses to.
- Scroll down to the bottom and click Save.
Note:,
If you're using Guest Communication Services, the team will receive the reply and will continue the conversation via this email address.
