Troubleshooting: Reservation Was Not Received in Guesty

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If your reservation was not received in Guesty, search for the hotel ID in the Integration page and check if the listing is in "Connected" status.
  • If the hotel ID is not there at all, or if it's there but not in "Connected" status, it means the hotel ID is not connected to a Guesty listing, which is why the reservation was never received in Guesty.
    • To troubleshoot, reconnect the disconnected listing for the reservation to be synced to Guesty moving forward.
  • If the listing is connected, contact us with a screenshot of the reservation confirmation from, making sure to include both the reservation ID and the hotel ID to which the reservation was made to investigate further.


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