Renewing a disconnected Stripe account

Your Stripe account could become disconnected from Guesty due to an action performed in Stripe. Follow the instructions below to renew the connection and resume collection of payments.

Pro users Lite users

Step by step:

  1. Log out of Stripe in all of the tabs on your web browser.
  2. Sign in to your Guesty account.
  3. In the top navigation bar, click the mode selector and select Financials mode.
  4. Click Payment processing.
  5. In the "Other payment processors" section, find the Stripe account you want to renew - the "Status" column should say "Disconnected".
  6. Click the three dots at the right end of the row.
  7. Click Renew connection.

You will be redirected to a Stripe page to fill in some details about the account you want to renew and then you will be redirected back to Guesty.

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