Your Stripe account could become disconnected from Guesty due to an action performed in Stripe. Follow the instructions below to renew the connection and resume collection of payments.
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Log out of Stripe in all of the tabs on your web browser.
- Sign in to your Guesty account.
- In the top menu, hover over Financials.
- From the drop-down, select Payment processing.
- Scroll down to "Other payment processors".
- Find the Stripe account you want to renew - the "Status" column should say "Disconnected".
- Click the three dots at the very end of the row.
- Click Renew connection.
You'll be redirected to a Stripe page to fill in some details about the account you want to renew and then you'll be redirected back to Guesty.
