You can stop scheduled automated messages from being sent to a specific reservation. Follow the instructions below.
Important:
Same-guest reservations are merged under the same conversation thread in the Inbox to provide you with the context of past communication with that guest. Select the reservation for which you would like to turn off all automated messages from the drop-down at the top of the Reservation section of the Inbox widget.
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, hover over Inbox.
- From the drop-down, select Guests inbox.
- Under "All conversations" to the left, click the relevant guest.
- If they have more than one reservation, you'll see an arrow next to the confirmation code in the toolbar to the right. Click the arrow to select the relevant reservation from the drop-down.
- In the toolbar to the right, click
. - At the top of the toolbar, turn off the Guest auto messages toggle.
