Automate the process of leaving guest reviews for your Airbnb reservations by allowing Guesty to post them on your behalf. Create a template for the review, choose when you'd like reviews to be posted, and the default star rating. A template can also be edited at any time. Follow the instructions below to create an Auto Review template.
The following requirements must be met for Auto Reviews to work:
- The listing assigned to the reservation in Guesty must be the same as the listing that was booked on Airbnb.
- The listing must be connected with its Airbnb counterpart.
- Auto Reviews must be activated with templates on the listing that is connected with the Airbnb counterpart.
- For multi-units, as long as the multi-unit was the listing booked on Airbnb, Auto Reviews will work, regardless of which sub-unit the reservation was assigned to in Guesty.
Note:
If the listing is a multi-unit, the template is created via the multi-unit's main settings, rather than via a sub-unit's settings. The template will automatically apply to all sub-units. Learn more.
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, click Listings.
- Click the relevant listing.
- In the listing's menu, click Automation.
- From the drop-down, select Auto Reviews.
- Click Add your first template or Add another template.
- Enter the text. Learn how you can add variables to the template to personalize the reviews. For Auto reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}.
- Click Save.
Templates are created per Guesty listing. Learn how to copy templates to another listing.
Ensure that you post good reviews in accordance with Airbnb's Review Policy. Keep in mind, failure to leave guest reviews will lower your Airbnb ranking score. We also recommend creating several templates to prevent multiple identical reviews.
