Reservation Status: Overview

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A reservation is created when a guest starts any type of communication with you regarding a booking. Each reservation contains a unique reservation code and status which allows both you and the guest to see information in real-time related to a specific booking. See more about Reservations. Please note that you may change the status of a reservation at any time. Find information about the stages of the reservation lifecycle below.


An Inquiry reservation status appears when the guest asked the host a general question but hasn't submitted a booking request. This status will not affect the host's calendar availability. An Inquiry contains dates, listing names, and the number of guests, but does not have a reservation number.


A Reserved status appears when the guest has chosen a place to stay and is now waiting for the host's confirmation.


A Confirmed reservation status appears when the host has accepted the guest's reservation request (or the request has been automatically accepted via Instant Booking), and the booking process is complete.


A Canceled reservation status appears when a host or a guest has cancelled a confirmed reservation.


A Closed reservation status appears when either the host or the guest took longer than 24 hours to accept or decline the booking request. If the guest is still interested, they'll need to send a new request.


A Declined reservation status appears when a host has chosen not to accept a guest's reservation. The guest won't be charged, and it won't affect the host's calendar.

Awaiting Payment

The Awaiting Payment reservation status appears when a host has accepted a guest's reservation request, but the guest's payment hasn't gone through yet. In most cases, this means the guest needs to update their payment method.
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