Tripadvisor: Message sent to guest is missing from the Tripadvisor inbox

The information in this article is relevant only for Pro users at this time.

When a guest sends you a message attached to an inquiry with a quote, rather than an inquiry alone,  it will be received in the Guesty inbox and any response to that message will be received in the Tripadvisor inbox.

When a guest sends an inquiry without a quote from Tripadvisor this is not expected to be received in Guesty and you will not be able to reply to the guest from the Guesty Inbox.

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