Message sent to the Agoda inbox doesn't include images

The information in this article is relevant only for Pro users at this time.

HTML formatting and image attachments are not supported when a message is sent from the Guesty Inbox to the guest via a channel inbox.

As a workaround, you can send a message with images directly to the guest's private email from the Guesty Inbox. See step-by-step instructions here to update the guest's primary email address.


  • If the primary address is the proxy email provided by the booking channel, the message will be sent to the guest's inbox in the booking channel.
  • If the primary address is the guest's private email, the message will be sent as a direct email.
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