Message sent to the Agoda inbox doesn't include images

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HTML formatting and image attachments are not supported when a message is sent from the Guesty Inbox to the guest via a channel inbox.

As a workaround, you can send a message with images directly to the guest's private email from the Guesty Inbox. See step-by-step instructions here to update the guest's primary email address.


  • If the primary address is the proxy email provided by the booking channel, the message will be sent to the guest's inbox in the booking channel.
  • If the primary address is the guest's private email, the message will be sent as a direct email.
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