This article is only relevant for Lite users. Pro users - refer here.
Guests can request a reservation change by submitting an alteration request via Airbnb. Alteration requests will be received in the Guesty Inbox, along with other messages from the guest. Changes to a reservation must be made directly in the relevant Airbnb account, not in Guesty. Learn why you might not be able to accept alterations.
Follow the instructions below to approve or decline an alteration request in Airbnb.
Before you begin
When alterations are made for the number of nights, and number of guests, or when moving a reservation to another listing, the reservation price will be recalculated according to the logic outlined below.
Approving an alteration for the dates of a reservation
For a reservation in a Confirmed status, changing the number of nights will impact the added costs, but will not affect the original reservation price. The rates for the added nights will be calculated according to the current price per night (also, the changed number of nights may make the listing available for applied discounts). However, the price per night for the original nights will remain the same. Any taxes will change - if they are calculated per night (rather than per stay or per guest). If you subtract nights from a reservation, the remaining nights will be kept at the same price.
For example: A reservation was confirmed for two nights at a rate of $30 per night. The price per night was since optimized by a revenue management tool and is now $32. If you add a night to the reservation, the price per night for the original two nights will remain $30. The price of the added night will be $32. Taxes charged per night will be calculated according to the original price for the first two nights, and according to the adjusted price for the added night. Fees and taxes charged per stay or per guest will not be affected.
Approving an alteration for the number of guests in the reservation
For a reservation in a Confirmed status, changing the number of guests will not affect the original reservation price ( i.e., the price per night will remain the same). An extra person fee may apply (if it is set). Also, taxes charged per guest will be recalculated according to the updated number of guests.
For example: A listing’s occupancy is four, and an extra person fee of $25 is set to apply for additional guests beyond two. A reservation was confirmed for two guests for two nights at a rate of $30 per night. If you add a third guest to the reservation, the price per night remains $30. An extra fee of $25 will be applied. Other taxes calculated per guest will be charged according to the updated number of guests. Fees and taxes set to apply per stay or per night will not be affected.
Approving an alteration of the property
For a reservation in a Confirmed status, moving the reservation to another listing will not affect the original reservation price. The price per night will remain unchanged, even if the new listing has a price per night that is lower or higher than the original listing. Also, fees and taxes will remain the same, and won't change according to the new listing’s pricing.
The new property must be available for booking.
Accept or decline an alteration request in Airbnb
Step by step:
- Sign in to your Airbnb account.
- In the top navigation bar, click Other then select Reservations from the dropdown menu.
- Next to the relevant reservation, click Change.
- Click Change reservation.
- Follow the flow to change the reservation.