Payments collected outside of Guesty can be recorded to update the reservation balance. If a payment was recorded incorrectly or by mistake, you can cancel it. Follow the instructions below.
Step by Step:
- Sign in to your Guesty account.
- In the top menu, click Reservations.
- Click the relevant reservation.
- Click Balance Due / Payout in the grey banner at the top of the page.
- Scroll down to the "Payments" section.
- On the relevant payment line, click Cancel payment.
- In the pop-up, click Yes, cancel payment.
The amount canceled will be automatically added to the reservation balance due.
