See where Guesty's Damage Protection is currently available.
Important:
Only users with account admin and listing admin roles can edit a claim. You can follow these instructions to assign roles to your users in Guesty.
After a claim is filed for damage to your property, you may need to edit it, if you uncover more damage or if the claim was missing some information, for example.
You'll be able to edit a claim if it's in one of the following statuses. You can read more about the statuses in this article:
- Draft
- Pending
- Approved
- Declined
- Incomplete
Step by Step:
- Sign in to your Guesty account.
- In the top-right corner of your dashboard, click the shield icon.
- Click Manage plan.
- In the Damage Protection menu to the left, click Claims.
- Find the claim you want to edit and click its reservation ID. You'll be directed to the reservation page - find the "Damage Protection" section.
- To the right of the claim status, click Edit claim, and edit the following based on your current needs:
- Details: Reservation-related details can't be edited
- Amount
- Add/remove item
- Add/remove docs
- At the bottom of the page, click Resubmit claim.
- In the pop-up, click Yes, resubmit claim.
If the claim was in "Approved" status before editing, the status will change to "Pending" and the approval process at our insurance partner will start from the beginning.
