With Guesty's Damage Protection, you can receive compensation for damages caused by guests during their stay without confronting them. You can cover the added billing cost for Guesty's Damage Protection in the following ways.
We recommend setting this up right before you activate Damage Protection, to avoid any gaps between what you will be billed and what you are collecting.
Pass the cost to guests or owners using the following ways.
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Create an additional fee "Damage waiver fee" and toggle on Sync fee to channels to automatically add it to reservations.
Important:
Check which channels sync additional fees, and any channel-specific guidelines or exceptions including who is responsible for collecting payment.
- Add it to the accommodation fare in Guesty: Use a pricing application or Guesty's pricing tools to increase the listing's base price (weekday or weekend) so that the added cost is embodied in the accommodation fare.
- Add it to the cleaning fee in Guesty: This will have a smaller impact on pricing and ranking compared to adding the added cost to the accommodation fare.
- Ask the owner to "opt-in" to the Damage Protection plan: Invoice the owner for the fee monthly, when you are billed by Guesty.
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Hybrid approach: Combine any or all of the above approaches to spread out the added cost across the additional fee, accommodation fare, cleaning fee, and/or owner. For example, if you chose a Damage Protection plan that costs $50 per reservation, you can cover it in the following way:
- The owner pays $25.
- You pay $25, which you cover with a $5 additional fee and a $20 added to the cleaning fee.
You can pass the cost on to the guest by using an additional fee option on the listing level. Create a new management fee, or add the Damage Protection amount to your existing cleaning fee.
Important:
Check which channels sync additional fees, and any channel-specific guidelines or exceptions including who is responsible for collecting payment.
Note:
New fees created or pricing changes will only apply to new reservations. If your Damage Protection plan was set up to cover current booked reservations, you can try to retrieve the funds from guests for these existing reservations by adding an additional fee manually.