- Reservation date change (extending or shortening the stay).
- Reservation accommodation fare change.
- Reporting a guest No-Show.
- Reporting a guest's credit card as invalid for Booking.com, and cancel the reservation.
General conditions and limitations
You can make the mentioned alterations to your Booking.com reservations only under the following conditions are met:- The Listing must be marked as "Connected" in Guesty and show a similar status on Booking.com.
- The status of the reservation is supported by Guesty and allows modifications (i.e., Confirmed).
- Any specific restrictions, as mentioned below.
Changing a reservation's dates
Important:
- you can only make updates to a reservation in Guesty after check-in time. Changes to reservations before check-in must be made via booking.com.
- Booking.com allows for date changes to be made only once every 24 hours. Thus, a date change must not involve setting a new check-out date for a stay whose check-out date was already changed in the last 24-hour period (calculated as 00:00–23:59 CE(S)T).
- You are not using one of Booking.com's payment solutions for the listing (payments by booking.com / Online payments).
- The reservation isn't marked as double-booking.
Tip:
We recommend checking your availability before submitting a date change, as Booking.com does not automatically check if the new dates are available.
Follow the instructions in this article.
Adjusting the reservation's accommodation fare
Important:
- you can only make updates to a reservation in Guesty after check-in time. Changes to reservations before check-in must be made via booking.com.
- You are not using one of Booking.com's payment solutions for the listing (payments by booking.com / Online payments).
- The reservation isn't marked as double-booking.
Tip:
- When you make a change to a reservation, the price recalculates based on the most recent calendar prices of each night, not just newly added nights. This is the same if you are using a third-party pricing tool; the price for the entire reservation is recalculated.
- If you do not want to recalculate the price, follow the steps in this article to manually adjust the accommodation price without changing the reservation.
- Keep in mind, when updating the price of a non-refundable reservation, the new price must not be lower than the original price.
Follow the instructions in this article.
Reporting a guest No-Show to Booking.com
If a guest has not arrived for their reservation, you can report it to Booking.com as a "no-show" via Guesty. Once reported, Guesty automatically notifies Booking.com of the no-show, and Booking.com will update the guest.
Important:
You can report a guest No-Show to Booking.com from midnight at the property's local time on the check-in date, up to 48 hours later.
Follow the instructions in this article.
Canceling a Booking.com reservation due to invalid credit card details
If a reservation has been received with an invalid credit card, you can report it to Booking.com. Once reported, Booking.com will notify the guest that their credit card details should be updated.
The guest will have an opportunity to update their credit card details within a given time frame. If not updated in time, you can cancel the reservation.
Learn more here.
Canceling a Booking.com reservation for other reasons
Learn more here.
Re-assigning the reservation to a different property/room
Any alterations that will move a guest from their booked listing to another property/room (Hotel ID or Room ID) must be performed on Booking.com and then performed manually in Guesty, as the change won't be synced into Guesty. If you're having trouble doing so, contact us.
