Important:
This article is relevant for accounts that don't use Guesty's Accounting feature.
Deleting owners isn't supported for any accounts using the Accounting feature in order to maintain the integrity and history of journal entries, transactions, reports, and owner statements.
Whether a new owner is taking over the property or if you're no longer managing the property, you can delete an owner if needed. If you're no longer managing the property, you must remove both the property and the relevant owner.
Deleting an owner means they will be permanently deleted from the Guesty platform. Once the owner profile has been deleted, it can't be recovered. If you'd like to remove an owner from a listing, you can unassign the owner from the listing via the owner's profile or the listing's settings.
Before you begin
Before deleting an owner, be sure to delete all of their owner stays with future check-in dates. If you delete the owner before canceling their future stays, you will not be able to cancel the stays and they will continue to block your calendar.
Delete an owner
Follow the instructions below to delete an owner.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Owners.
- Select the relevant owner you’d like to remove.
- Under the "Properties" section, unassign all listings from the owner before deleting the owner by clicking X.
- Scroll down and click Delete.
- Click Delete in the pop-up window.
- If you’d like to re-add an owner, you’ll have to create a new owner.