Choosing which data is displayed in the Owners Portal

The information in this article is relevant only for Pro users at this time.

Some owners might want a deeper understanding of what’s going on with their property, which is why they have the ability to view certain data via the Owners Portal.

Use the "Display Information" section in the Owners Portal settings to manage and choose what data is displayed to each property owner on their Owners Portal.

Below we'll review the different types of data options in the "Guest Contact Details" section and “Display Information” section that can be viewed on the Owners Portal.

Guest Contact Details (general settings for all owners)

You can choose to display/hide certain guest information in the Owners Portal via the Portal Settings page.

These settings are for the Reservation Tooltips feature (all guests' full names) and the Guests Report tab (all guests' full name, phone, and/or email).

 

The "Display Information" section

On the owner's editing page, you can select an owner and specify which metrics your owners will be able to view about their properties and guests.

The data you enable will appear in both the My Properties page and Analytics page.

Note:

In the "My Properties" page, metrics are displayed per month, while the "Analytics" page will show data per year.
The calculation will be the same, regardless of which date range is selected.

"My Properties" page

"Analytics" page



 

Analytics page

The Analytics page displays data based on the selected time frame or dates, and will only show the metrics that you select to display (average nightly rate, booked nights, etc.). You can also download the Analytics as a CSV file.

Using the time frame filter

Important:

This capability is only available for non-accounting users.

The default view/filter for the time frame of the data displayed will always be one year (or the last 365 days before today’s date).

Owners can easily update the date range (calendar dates) or choose one of the suggested ranges – including 1 week, 1 month, 1 year, or All (all the data from the date the listing was created or when the Owners Portal was activated).

Selecting a specific date range

Selecting by time frame


 

Using the property unit filter

Owners can search for a property's performance data on the Analytics page by either parent-unit, sub-unit, or both.

Properties are displayed alphabetically and by hierarchy — meaning that complex/multi-units and their sub-units will be grouped and displayed together, so that the owner can easily select them as a whole.

Parent-unit

Sub-unit



 



Booked nights

This displays the number of nights each property is currently blocked by reservations within the selected time period.

For example: In the month of August 2023, 24 nights are blocked by reservations.

 

Owner's revenue

This allows your property owner to view their earnings.
Depending on the calculation model (Business model definition/Revenue share formula), calculations may include the accommodation fare, channel commissions, and discounts.

Note:

For canceled reservations:
Depending on the listing’s cancellation policy, revenue from a canceled reservation may be accounted for and displayed in the owner’s revenue.

If you have Guesty's Accounting feature, we’ll calculate the owners' share according to the business model being defined in the Accounting settings.

If you're not using our Accounting feature, the revenue will be calculated using your revenue share formula, however, the owner's revenue will be displayed in the Owners Portal by your selection on the "Recognized Revenue" page — either by the check-in date, the check-out date, or calendar dates.

Learn more about how the owner's revenue is displayed in the Owners Portal.

"My Properties" page

"Analytics" page


Occupancy

This allows your property owner to view how occupied or vacant their property is.

The Occupancy percentage metric is calculated by dividing the number of booked nights by the number of bookable nights (both booked and available for booking).

 

Average nightly rate

This allows your property owner to view the average price of each night.

The average cost of staying at the property is calculated by dividing confirmed revenue (revenue coming from confirmed reservations only) by confirmed reservations.

"My Properties" page

"Analytics" page

 

Revenue Per Available Listings (RevPAL)

This allows your property owner to view how well the property is performing each month.

This metric is measured by multiplying the Average Nightly Rate by Occupancy.

 

Accommodation fare

Important:

In order for this metric to be displayed, you must first enable either the Show reservation tooltips or the Activate guests report feature.

This allows your property owner to view the total accommodation fare per reservation in the "My Properties" and/or "Reservation Report" pages (like in the images below).

For direct bookings (like the Guesty Website), the accommodation fare will be the total cost of staying at the property — not including rates, discounts, fees, and promotions.
The net accommodation fare isn't supported.

For external booking channel reservations, the total accommodation fare will appear the same as in that specific channel.

"My Properties" page (reservation tooltip)

"Reservation report" page

 

Total payout

This allows your property owner to view the total reservation price (total payout) in the "My Properties" and/or "Reservation Report" pages (like in the images below).

"My Properties" page (reservation tooltip)

"Reservation report" page

 

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