Some owners might want a deeper understanding of what’s going on with their property, which is why they have the ability to view certain data via the Owners Portal.
Use the "Display Information" section in the Owners Portal settings to manage and choose what data is displayed to each property owner on their Owners Portal.
Below we'll review the different types of data options in the "Guest Contact Details" section and “Display Information” section that can be viewed on the Owners Portal.
Guest contact details
You can choose to display or hide certain guest information in the Owners Portal via the Portal Settings page. These settings are for the guests report tab (all guests' full names, phone numbers, and/or email addresses).
The "Display Information" section
On the owner's editing page, you can select an owner and specify which metrics your owners will be able to view about their properties and guests. The data you enable will appear in both the "My properties" page and the "Analytics" page.
How metrics are displayed in the Owners Portal
In the "My properties" page, metrics are displayed per month, while the "Analytics" page will show data per year. The calculation will be the same, regardless of which date range is selected.
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"My properties" page |
"Analytics" page |
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Average nightly rates, booked nights, and occupancy metrics will only be displayed for listings that were activated before the reservation's check-in date.
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For example: Let's say you activated a listing on June 14, 2024. The average nightly rates, booked nights, and occupancy will only display for reservations created after June 14, 2024. This means that if there was a reservation with a check-in date for June 1, 2024 and another reservation for June 27, 2024, the average nightly rates, booked nights, and occupancy will only display info for the June 27th reservation. |
Explanation of each Owners Portal metrics
Below is an explanation for each metric option in the Owners Portal.
Analytics page
The "Analytics" page displays data based on the selected time frame or dates, and will only show the metrics that you select to display (average nightly rate, booked nights, etc.). You can also download the analytics as a CSV file. The default view/ for the time frame of the data displayed will always be one year (or the last 365 days before today’s date).
Using the property unit filter
Owners can search for a property's performance data on the Analytics page by either parent-unit, sub-unit, or both. Properties are displayed alphabetically and by hierarchy — meaning that complex/multi-units and their sub-units will be grouped and displayed together, so that the owner can easily select them as a whole.
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Parent-unit |
Sub-unit |
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Booked nights
This displays the number of nights each property is currently blocked by reservations within the selected time period.
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For example: In the month of July, 2 nights are blocked by reservations.
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Owner's revenue
This allows your property owner to view their earnings. Depending on the calculation model (Business model definition/Revenue share formula), calculations may include the accommodation fare, channel commissions, and discounts. Owner's revenue is displayed in the account's currency symbol without changing the calculated amount.
Note:
For canceled reservations:
Depending on the listing’s cancellation policy, revenue from a canceled reservation may be accounted for and displayed in the owner’s revenue.
- If you have Guesty's Accounting feature, we’ll calculate the owners' share according to the business model being defined in the Accounting settings.
- If you're not using our Accounting feature, the revenue will be calculated using your revenue share formula, however, the owner's revenue will be displayed in the Owners Portal by your selection on the "Recognized Revenue" page — either by the check-in date, the check-out date, or calendar dates.
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"My properties" page |
"Analytics" page |
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Learn more about how the owner's revenue is displayed in the Owners Portal.
Occupancy
This allows your property owner to view how occupied or vacant their property is.
The "Occupancy" percentage metric is calculated by dividing the number of booked nights by the number of bookable nights (both booked and available for booking).
Average nightly rate
This allows your property owner to view the average price of each night.
The average cost of staying at the property is calculated by dividing confirmed revenue(revenue coming from confirmed reservations only) by confirmed reservations. Average Nightly Rate is converted to the account's default currency.
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"My properties" page |
"Analytics" page |
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Revenue Per Available Listings (RevPAL)
This allows your property owner to view how well the property is performing each month. This metric is measured by multiplying the Average Nightly Rate by Occupancy. RevPAL is converted to the account's default currency.
Accommodation fare
Important:
- This toggle is available for non-Accounting users only.
- In order for this metric to be displayed, you must first enable either the Reservation tooltip or the Reservation report feature.
This allows your property owner to view the total accommodation fare per reservation in the "My properties" and/or "Reservation report" pages (like in the images below).
For direct bookings (like the Guesty Website), the accommodation fare will be the total cost of staying at the property — not including rates, discounts, fees, and promotions.
The net accommodation fare isn't supported.
For external booking channel reservations, the total accommodation fare will appear the same as in that specific channel.
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"My properties" page (reservation tooltip) |
"Reservation report" page |
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In the Owners Portal, you can choose to display accommodation fares by selecting it on the "Recognized revenue" page according to check-in, check-out, or calendar dates.
Net rental income
Important:
This toggle is available for Accounting users only.
This allows property owners to view rental income by hovering over a specific reservation in the "My properties" section.
Total payout
This allows your property owner to view the total reservation price (total payout) in the "My properties" and/or "Reservation Report" pages (like in the images below). The "Reservation report" page will follow the listing currency or the currency specified for each reservation without converting to the account's default currency.
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"My properties" page (reservation tooltip) |
"Reservation report" page |
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