Choosing how a multi-unit listing's reservations are assigned

The information in this article is relevant only for Pro users at this time.

You can choose whether reservations made at multi-unit listings are assigned to one of their sub-units automatically, or manually. This is set up when creating a new multi-unit listing and can be changed at any time.

Before you begin

Below is some important information to know about how reservation assignments work for multi-unit listings:

  • Only reservations that are created as "Confirmed" will be automatically assigned:
    • Instant-book reservations
    • Manual reservations that were created as "Confirmed"
  • The following are not automatically assigned:
    • Manual reservations that were created as "Inquiries" and changed to "Confirmed"
    • Reservations that are imported from Airbnb as "Inquires", and then changed to "Confirmed"
    • Booking.com group reservation (i.e., a reservation for multiple sub-units under the same multi-unit).

Note:

Keep in mind, a "Reserved" status reservation blocks dates on the calendar.

 

Changing your reservation assignment settings

Follow the instructions below to change how reservations should be assigned.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant multi-unit listing.
  5. In the listing's menu, click Property.
  6. Under "Multi-Unit Settings", locate the "Assign reservation to units" section.
  7. Select the relevant item, and choose from the following:
    • Automatically at reservation creation
    • Automatically X days before check-in (then, enter the relevant number of days)
    • Manually
  8. Click Save.

 

Next steps

Below are a few important things to keep in mind about multi-unit listing reservation assignments:

  • Automatic reservation assignments
    With automatic reservation assignment, the new reservation will be assigned to the first available sub-unit.
    For example: If you have 5 sub-units, the first reservation will be assigned to the first unit, the second reservation to the second unit, and so on.
  • Why a reservation will be "unassigned"
    A reservation will remain unassigned if there aren't enough consecutive nights available on the calendar.
    You can make room for this reservation by relocating other reservations to different sub-units, and then assigning it manually.
  • Making changes to a sub-unit listing's reservation
    If you want to make changes to a reservation, confirm first that the sub-unit is available on the desired dates.
    If you alter a reservation via the booking channel and the sub-unit is unavailable, the reservation will be automatically unassigned from the original sub-unit, and moved to the multi-unit for reassignment.
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