Choosing how a multi-unit listing's reservations are assigned

You can choose whether reservations made at multi-unit listings are assigned to one of their sub-units automatically, or manually. This is set up when creating a new multi-unit listing and can be changed at any time.

Before you begin

Below is some important information to know about how reservation assignments work for multi-unit listings:

• Only reservations that are created as "Confirmed" will be automatically assigned:
  • Instant-book reservations
  • Manual reservations that were created as "Confirmed"
• The following are not automatically assigned:
  • Manual reservations that were created as "Inquiries" and changed to "Confirmed"
  • Reservations that are imported from Airbnb as "Inquires", and then changed to "Confirmed"
  • Booking.com group reservation (i.e., a reservation for multiple sub-units under the same multi-unit).

Changing your reservation assignment settings

Follow the instructions below to change how reservations should be assigned.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.
4. Click the relevant multi-unit listing.
5. In the listing's menu, click Property.
6. Under "Multi-Unit Settings", locate the "Assign reservation to units" section.
7. Select the relevant item, and choose from the following:
   • Automatically at reservation creation
   • Automatically X days before check-in (then, enter the relevant number of days)
   • Manually
8. Click Save.

Next steps

Below are a few important things to keep in mind about multi-unit listing reservation assignments:

• Automatic reservation assignments
  With automatic reservation assignment, the new reservation will be assigned to the first available sub-unit.
  

  For example: If you have 5 sub-units, the first reservation will be assigned to the first unit, the second reservation to the second unit, and so on.

• Why a reservation will be "unassigned"
  A reservation will remain unassigned if there aren't enough consecutive nights available on the calendar.
  You can make room for this reservation by relocating other reservations to different sub-units, and then assigning it manually.
• Making changes to a sub-unit listing's reservation
  If you want to make changes to a reservation, confirm first that the sub-unit is available on the desired dates.
  If you alter a reservation via the booking channel and the sub-unit is unavailable, the reservation will be automatically unassigned from the original sub-unit, and moved to the multi-unit for reassignment.