Choosing How a Multi-Unit Listing's Reservations Are Assigned

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You can choose whether reservations made at multi-unit listings are assigned to one of their sub-units automatically, or manually. This is set up when creating a new multi-unit listing and can be changed at any time.

How reservation assignments work for multi-unit listings

Only reservations that are created as "Confirmed" will be automatically assigned:

  • Instant-book reservations
  • Manual reservations that were created as "Confirmed"

The following are not automatically assigned:

  • Manual reservations that were created as "Inquiries" and changed to "Confirmed"
  • Reservations that are imported from Airbnb as "Inquires", and then changed to "Confirmed"
  • group reservation (i.e., a reservation for multiple sub-units under the same multi-unit).


Keep in mind, a "Reserved" status reservation blocks dates on the calendar.


Reservations assignment settings

Follow the instructions below to change how reservations should be assigned.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top menu, click Listings.
  3. Click the relevant multi-unit listing.
  4. In the listing's menu, click Property.
  5. Under "Multi-Unit Settings", locate the "Assign reservation to units" section.
  6. Select the relevant item, and choose from the following:
    • Automatically at reservation creation
    • Automatically X days before check-in (then, enter the relevant number of days)
    • Manually
  7. Click Save.


Important things to note

Below are a few important things to remember about multi-unit listing reservation assignments:

  1. With automatic reservation assignment, the new reservation will be assigned to the first available sub-unit.
    For example: If you have 5 sub-units, the first reservation will be assigned to the first unit, the second reservation to the second unit, and so on.
  2. A reservation will remain unassigned if there aren't enough consecutive nights available on the calendar.
    You can make room for this reservation by relocating other reservations to different sub-units, and thenassigning it manually.
  3. If you want to make changes to a reservation, confirm first that the sub-unit is available on the desired dates.
    If you alter a reservation via the booking channel and the sub-unit is unavailable, the reservation will be automatically unassigned from the original sub-unit, and moved to the multi-unit for reassignment.
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