Choosing How a Multi-Unit Listing's Reservations Are Assigned

You can choose whether reservations made at multi-unit listings are assigned to one of their sub-units automatically, or manually. This is set up when creating a new multi-unit listing and can be changed at any time.

How reservation assignments work for multi-unit listings

Only reservations that are created as "Confirmed" will be automatically assigned:

• Instant-book reservations
• Manual reservations that were created as "Confirmed"

The following are not automatically assigned:

• Manual reservations that were created as "Inquiries" and changed to "Confirmed"
• Reservations that are imported from Airbnb as "Inquires", and then changed to "Confirmed"
• Booking.com group reservation (i.e., a reservation for multiple sub-units under the same multi-unit).

Reservations assignment settings

Follow the instructions below to change how reservations should be assigned.

Step by step:

1. Sign in to your Guesty account.
2. In the top menu, click Listings.
3. Click the relevant multi-unit listing.
4. In the listing's menu, click Property.
5. Under "Multi-Unit Settings", locate the "Assign reservation to units" section.
6. Select the relevant item, and choose from the following:
   • Automatically at reservation creation
   • Automatically X days before check-in (then, enter the relevant number of days)
   • Manually
7. Click Save.

Important things to note

Below are a few important things to remember about multi-unit listing reservation assignments:

1. With automatic reservation assignment, the new reservation will be assigned to the first available sub-unit.
   

   For example: If you have 5 sub-units, the first reservation will be assigned to the first unit, the second reservation to the second unit, and so on.

2. A reservation will remain unassigned if there aren't enough consecutive nights available on the calendar.
   You can make room for this reservation by relocating other reservations to different sub-units, and thenassigning it manually.
3. If you want to make changes to a reservation, confirm first that the sub-unit is available on the desired dates.
   If you alter a reservation via the booking channel and the sub-unit is unavailable, the reservation will be automatically unassigned from the original sub-unit, and moved to the multi-unit for reassignment.