Automate the process of leaving guest reviews for your Airbnb reservations by allowing Guesty to post them on your behalf.

Create a template for the review, choose when you'd like reviews to be posted, and select the default star rating.
You can always go back to edit the template, as well as, deactivate it.


Before you begin

Below is some important information for you to note about using the Auto Reviews feature:

  • Templates are created per Guesty listing
    Learn how to copy templates to another listing.
  • Reviews will be posted for reservations that were received after the feature was activated
    For guests to be automatically reviewed, the Auto Reviews feature must be activated on each listing, and at least one template created.
  • Ensure that you post good reviews in accordance with Airbnb's Review policy
    Keep in mind that failure to leave guest reviews will lower your Airbnb ranking score. We also recommend creating several templates to prevent multiple identical reviews.


Editing an existing Auto Review template

Along with customizing the content (text and variables) in the template, you'll be able to select settings for:

  • Default ratings
    A 1-5 star-rating that will be assigned to the reviews.
  • Post reviews after
    The amount of time to delay a review's posting after it's been submitted.

Follow the instructions below to edit an existing template.

Pro users Lite users


If the listing is a multi-unit, the template is created and managed via the multi-unit's main settings, rather than in a sub-unit's settings. The template will automatically apply to all sub-units.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
  5. In the listing's menu, click Automation.
  6. From the drop-down, select Auto Reviews.
  7. Click the relevant template.
  8. Edit the text.
    You can also add variables to the template to personalize the reviews.
  9. Click Save.
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