Can I Use Custom Fields for Reservations as Sending Conditions in Automated Messages?

Have more questions? Submit a request
Custom fields for reservations that have a yes/no answer can be added as a sending condition to an Automated Message to determine whether or not that message is added to reservations.

After adding the custom field sending condition, you will need to activate it for the relevant reservation to make sure the message is added to it. Follow the instructions below.


Read this before adding sending conditions to Vrbo reservations.

Add the Custom Field Sending Condition

Step by Step:

  1. Sign in to your Guesty account.
  2. In the top menu, click Automations.
  3. Click the relevant workflow.
  4. If the relevant automated message already exists on the reservation timeline, select it. Otherwise, click any + icon to begin creating a new message. 
  5. Under "Add conditions", click +Add condition.
  6. Click Search to begin typing the custom field's name or select it from the drop-down.
  7. Toggle the sending condition on or off, as needed.
  8. At the bottom of the pop-up, click Done.

Activate the Reservation's Custom Field

Step by Step:

  1. Sign in to your Guesty account.
  2. In the top menu, click Reservations.
  3. Click the relevant listing.
  4. In the "Extra Information" section, click the pencil icon.
  5. Scroll down to the relevant custom field and turn on the checkbox.
  6. At the top of the section, click Save.
Was this article helpful?
0 out of 0 found this helpful