Why was a conversation of an Airbnb reservation archived automatically?

Have more questions? Submit a request

During the integration process, when an Airbnb is connected to Guesty, large amounts of unread conversations are created, even if they were already read.

To cope with this, Guesty automatically marks certain conversations as "read" and archives them to prevent unnecessary clutter in your Inbox. However, you can unarchive them if you want.

The following types of conversations will be archived:

  • Conversations that have no messages at all
  • Conversations that have messages, and the last message was sent 48 hours or more before the integration process
Was this article helpful?
0 out of 0 found this helpful